Refund policy

Refund Policy

Last updated: April 1, 2026

At getnovyra.store, we want you to be satisfied with your purchase.

1. Returns

You may request a return within 14 days of receiving your item.

To be eligible:

  • Item must be unused and in original condition

  • Item must be in original packaging

2. Non-Returnable Items

Certain items may not be eligible for return (e.g., personal care items, sale items).

3. Refunds

Once we receive and inspect your return:

  • Approved refunds will be processed to your original payment method

  • Processing time may take 5–10 business days

4. Shipping Costs

  • Customers are responsible for return shipping costs

  • Original shipping costs are non-refundable

5. Damaged or Wrong Items

If you receive a damaged or incorrect item, contact us within 48 hours at:
shoppingblf25@gmail.com

6. Contact

For returns or questions, email: shoppingblf25@gmail.com