Refund policy
Refund Policy
Last updated: April 1, 2026
At getnovyra.store, we want you to be satisfied with your purchase.
1. Returns
You may request a return within 14 days of receiving your item.
To be eligible:
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Item must be unused and in original condition
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Item must be in original packaging
2. Non-Returnable Items
Certain items may not be eligible for return (e.g., personal care items, sale items).
3. Refunds
Once we receive and inspect your return:
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Approved refunds will be processed to your original payment method
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Processing time may take 5–10 business days
4. Shipping Costs
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Customers are responsible for return shipping costs
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Original shipping costs are non-refundable
5. Damaged or Wrong Items
If you receive a damaged or incorrect item, contact us within 48 hours at:
shoppingblf25@gmail.com
6. Contact
For returns or questions, email: shoppingblf25@gmail.com